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Useful Information

Order Cancellation

Once an order is placed with TYI Trade it can only be cancelled at the discretion of your account manager. As our products are of a bespoke (personalised) nature, you cannot cancel your order after it has been produced.

Combining Orders For Delivery

Unfortunately we cannot usually dispatch separate orders in one consignment due to the high volume of orders we receive each day. If products are to be dispatched together, they must be placed in the same order or ordered within 1 hour of each other.

Splitting Orders For Delivery

When an order is placed containing multiple products that have different production times, the overall production time will be based on the longest service time. The order will be dispatched only when all components are complete unless otherwise requested by yourself (please note that separate dispatches will incur additional postage charges).

Post/Dispatch

All of our products are dispatched using a Special Delivery/Courier service. This ensures not only that the order is handled with the upmost care and attention but we also guarantee a quick delivery time after dispatch and the service offers an online tracking option of your order. Mainland UK: Next working day after dispatch. Northern & Southern Ireland: 48 hours (working days) after dispatch.

Saturday Delivery

Unfortunately Saturday deliveries are not available with our delivery partners.

Complaints Procedure

We advise all customers to sign, "NOT CHECKED" with the carrier if they have any doubts about damage upon delivery.

Full refunds or exchanges will be made for any items lost or damaged during transit. To qualify please keep all packaging and/or artwork as delivered and notify us within 24 hours of the item arriving or failed delivery.

Problems with any part of an order must be reported to us within 24 hours of receipt, or the following Monday morning if your order was delivered on a Friday. Our customer service team will arrange prompt collection of the product to assess any issues.

All faulty orders must be returned before the product is reproduced. Any resulting reprint will be at the discretion of TYI Trade and may take the full standard production time.

Production Times

At TYI Trade we pride ourselves on some of the industry’s quickest production times. Each product has a suggested turnaround time, however, this is only an indication and not a guarantee of how long an order may take to produce.

Where delay is caused by a factor beyond the reasonable control of TYI Trade, we will not be responsible for any loss suffered by you because of the delay. In many circumstances orders will be dispatched quicker than the allotted production time.

Website Images

All images displayed within our website are subject to copyright and cannot be reproduced or republished or otherwise used without our express permission.


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