Shipping & Returns

All of our products are dispatched using a Special Delivery/Courier service at the cost of £6.67 (+ VAT). This ensures not only that the order is handled with the utmost care and attention but we also guarantee a quick delivery time after dispatch and the service offers an online tracking option of your order. Mainland UK: Next working day after dispatch. Northern & Southern Ireland: 48 hours (working days) after dispatch.

Unfortunately Saturday deliveries are not available with our delivery partners.

Returns Policy

  1. We advise all customers to sign, "NOT CHECKED" with the carrier if they have any doubts about damage upon delivery.
  2. Full refunds or exchanges will be made for any items lost or damaged during transit. To qualify please keep all packaging and/or artwork as delivered and notify us within 24 hours of the item arriving or failed delivery.
  3. Problems with any part of an order must be reported to us within 24 hours of receipt, or the following Monday morning if your order was delivered on a Friday.
  4. All Personalised Photo products are part of our bespoke service and any items that are delivered in good condition may not be refunded or exchanged. We reserve the right to charge for re-posting returned bespoke items that have been especially produced to meet your personal requirements.