FAQs & Help

Q: How secure is the website?

All payment details are processed by a secure server using SagePay or PayPal, this information is sent by 128-bit encryption meaning it is impossible to break the code and steal your credit or debit card details. We do not store or hold cardholder details.

Q: What about my personal details?

Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request. You will receive only minimum emails from us concerning your order and we never extend data to third parties.

Q: Which Credits Cards do you accept?

We accept all major credit cards.

Q: Can I place an order and have it delivered to a different address?

When entering your personal details you will be given the opportunity to say whether you wish to use your own address or supply a different delivery address e.g. direct to your customer. All of our deliveries arrive white label and all paperwork is posted to you separately.

Q: How do I upload a photo?

From the "Home" page or "Photo Product Builder" page, simply click the "Browse" button and find the image or a number of images you want to upload. The image(s) can be selected from the image viewer and your photo will appear in the product builder allowing you to select colour, size and types of finish.

Q: Is my image quality good enough?

The software embedded in the site automatically detects the quality of the original image and only allows sizes suitable for printing. Once we process your order if there are any issues with the quality will would contact you before printing.

Q: Which inks do you use?

We only use genuine colour chromatic inks which provide UV protection and have a lifetime guarantee on all of our print products – even in direct sunlight.

Q: Which frames do you use on your canvas?

We use only high-grade wooden stretcher bars for all of our canvas products. Each and every canvas wrap is hand crafted using traditional methods by experienced professionals.

Q: Is the delivery charge included or do I have to pay extra?

Delivery is a standard £6.67 (+ VAT) per order. All of our products are dispatched using a Special Delivery/Courier service - ensuring your orders arrive on time and in one piece.

Q: What happens if I am not satisfied with the product or service?

We are so confident that you will be delighted with your canvas print that we have a 100% money back guarantee which means that if you are not completely satisfied with your order, we will either re make it for you or offer you an immediate refund upon return of goods.